Shipping Policy

Effective Date: September 13, 2026

Website: wallforma.com.au

Service Coverage: Nationwide Australia Delivery (NSW, VIC, QLD, WA, SA, TAS, ACT, NT)

1. Overview & Service Coverage

At Wallforma Australia ("Wallforma", "we", "us", or "our"), accessible via wallforma.com.au, we specialize in manufacturing and supplying high-quality architectural wall paneling, acoustic slatted wood panels, decorative cladding, and interior design products.

We deliver nationwide across Australia, including major metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Hobart) as well as regional and remote Australian towns.

2. Delivery Timeframe (5 to 7 Weeks)

Due to the specialized manufacturing, custom panel lengths, protective flat-pack packaging, and oversized freight handling required for architectural wall panels, all orders undergo rigorous quality inspection and controlled freight transport.

  • Order Processing Time: 2 – 5 business days (order verification, customized batch packing, and dispatch preparation).

  • Estimated Shipping & Transit Time: 5 to 7 weeks from the date of dispatch.

Breakdown of the 5–7 Week Timeline:

  1. Factory Processing & Custom Packing: 3 – 5 business days.

  2. International Sea Freight & Port Transit: 3 – 4 weeks.

  3. Australian Customs Clearance & Port Handling: 1 week.

  4. Local Australian Heavy Freight Delivery: 1 – 2 weeks (depending on destination state and postcode).

Note: Delivery times are estimates. While the vast majority of shipments arrive within the 5 to 7 week window, occasional delays due to port congestion, customs clearance holds, or extreme weather conditions in Australia may occur.

3. Shipping Rates & Calculations

Wall Panels and cladding materials are long-format, heavy, or palletized products that require specialized freight handling.

  • Calculated Checkout Freight: Shipping charges are automatically calculated at checkout based on total order weight, volume (cubic meters), and destination postcode.

  • Bulk & Trade Order Quotes: For large-scale commercial projects, trade accounts, or full-container loads (FCL), custom freight quotes can be requested by emailing support@wallforma.com.au.

  • Customs & Import Duties: All orders placed on wallforma.com.au include standard import tariffs and customs entry processing for Australia. You will not be charged hidden unexpected duty fees upon arrival.

4. Order Tracking & Status Updates

We keep you informed at every stage of your order's journey:

  1. Order Confirmation: Sent immediately via email upon successful checkout.

  2. Dispatch Notice: Sent once your panels are packed and dispatched into transit.

  3. Local Carrier Tracking: As your shipment clears Australian customs and arrives at our regional logistics partner hub (e.g., Allied Express, Toll, TNT/FedEx, or local heavy transport couriers), you will receive a tracking link and consignment number via email/SMS.

  4. Delivery Booking: For oversized or palletized deliveries, the freight carrier may contact you via phone or SMS to confirm a delivery day.

5. Delivery Conditions & Oversized Freight Unloading

Curbside / Tailgate Delivery

Due to the length and weight of architectural wall panel boxes:

  • Delivery is provided on a Curbside / Tailgate Delivery basis.

  • Courier drivers will unload goods to your driveway, front yard, or loading bay at ground level.

  • Drivers are not permitted to carry heavy crates or cartons inside residential properties, up stairs, or onto building floors.

Recipient Responsibility Upon Delivery:

  • On-Site Presence: Please ensure an adult (18+) is present on the agreed delivery day to inspect and sign for the delivery.

  • Handling Assistance: For long-span panels or large quantities, we strongly recommend having additional assistance on-site (or a forklift for commercial drop-offs) to move the boxes inside your premises.

6. Damaged Freight Claims & Transit Inspection

We pack all Wallforma panels in reinforced heavy-duty cartons and crates to prevent transit damage. However, due to long-distance transport, external damage can occasionally happen.

Inspection Procedure:

  1. Check Packages Before Signing: Upon delivery, inspect the outer carton boxes and pallet wrap for visible tears, crushing, or gouges.

  2. Note Damage on Delivery Receipt: If packaging shows visible damage, ask the driver to record "Damaged Outer Packaging" on the delivery docket/POD before signing.

  3. Report to Wallforma Within 7 Days: Open your boxes and inspect the panels inside. If any panels are chipped, bent, or broken, take high-resolution photos and report them within 7 calendar days to support@wallforma.com.au.

  4. Free Replacements: Verified transit damages reported within 7 days will receive immediate replacement panels or parts dispatched free of charge.

7. Delivery Address Changes & Failed Deliveries

  • Changing Delivery Address: Address modifications can be made free of charge before your order is dispatched. Once in transit or assigned to a local Australian carrier, address rerouting fees charged by the courier will apply.

  • Unattended Deliveries: If no one is present to receive a scheduled delivery that requires a signature, re-delivery fees may be charged by the courier company.

8. Contact Information

If you have questions about shipping rates, order status, or delivery scheduling, please contact our logistics team:

Wallforma Australia

Website: wallforma.com.au

Logistics & Freight Support: support@wallforma.com.au

General Customer Care: info@wallforma.com.au

Service Location: Australia Wide Freight Delivery